| Release Notes
CSG Forte release notes is a detailed account of platform features being rolled out for our merchants and partners to advance their technical and industry advantage
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BillPay Enhancements: Introducing Login with OTP and UI Improvements
New Feature/Improvements: This release brings significant enhancements to the login experience, including the introduction of One-Time Passcode (OTP) login and several interface improvements aimed at providing a more seamless user experience. FEATURE OVERVIEW: One-Time Passcode Login: Users can now log in using a secure OTP sent to their email. Reset Password Screen Enhancements: Buttons repositioned […]
BILLPAY PORTAL UPDATES: FASTER PAYMENTS, SIMPLER EXPERIENCE
NEW FEATURE / IMPROVEMENTS: We are excited to introduce new features and improvements that make the BillPay portal faster, easier, and more intuitive. These updates streamline the payment process, reduce steps, and improve the overall user experience. FEATURE OVERVIEW: Smarter, faster payments: Guest and registered users can now complete payments more quickly with auto-populated billing […]
BILLPAY PAYMENT PORTAL FEATURE ENHANCEMENTS
NEW FEATURE / IMPROVEMENTS: BillPay Terms of Use Updated to Include Error Resolution Practices Real-Time Payment Updates When Your Payors Complete a Scheduled Payment Enhanced AutoPay Management and More Options for You and Your Payors BillPay Terms of Use (TOU) Updated to Include CSG Forte’s Error Resolution Practices We are pleased to announce an […]
PAYOR FEEDBACK SURVEY NOW AVAILABLE ON YOUR PAYMENT PORTAL
The new Payor Feedback Survey is now live on the BillPay Payment Portal, enabling structured feedback collection directly from users. NEW FEATURE / IMPROVEMENTS: PAYOR FEEDBACK SURVEY ON YOUR PAYMENT PORTAL This intuitive feedback form enables payors to easily rate their payment experience and provide optional, open-ended feedback immediately after completing a transaction. The collected […]
BILLPAY PORTAL IS INTRODUCING MULTI-FACTOR AUTHENTICATION AND ENHANCING ITS PASSWORD POLICY
BillPay Portal is introducing Multi-Factor Authentication (MFA) and enhancing the password policy to better protect your users’ information and keep the platform up to date with security standards. NEW FEATURE / IMPROVEMENTS: New Feature: Multi-Factor Authentication (MFA) From now on your payers will be prompted to enroll in MFA. They can enroll their phone number […]
ENHANCED BILLPAY PORTAL HOME PAGE
New Feature / Improvements: A refreshed BillPay Portal Home Page is now available for you and your customers. NEW FEATURE / IMPROVEMENTS: *IMPROVEMENT* BILLPAY PORTAL home page is modernized The revamped BillPay Portal Home Page offers a seamless and user-friendly experience across desktop and mobile platforms, ensuring a satisfying journey for all users. What is changing? […]