| Release Notes
CSG Forte release notes is a detailed account of platform features being rolled out for our merchants and partners to advance their technical and industry advantage
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Dex Release: Enhancements to Transactions, Reporting, Receipts, and Notifications
New Feature / Improvements: This release introduces functional and user interface improvements in transaction reversals, reporting, bulk customer import, receipt printing, and payment notifications. FEATURE OVERVIEW: Reverse transactions: Clearer interface and service fee reversal options. Reporting enhancements: xData 5–9 fields added to reports. Receipt and Printing improvements: One-page printing and consistent formatting. Mass Customer Import: […]
IMPROVED DIRECT RECOVERY REPORTS WITH NSF FEE INSIGHTS
NEW FEATURE / IMPROVEMENTS: We are pleased to announce an update to Direct Recovery reporting that provides greater visibility into Non-Sufficient Funds (NSF) fee collection. NEW FIELD ADDED TO FUNDED ITEM AND RECEIVED ITEMS DETAILS REPORTS If you use the Direct Recovery (DR) Portal, you will now see new columns in both the Funded Item […]
BILLPAY PORTAL UPDATES: FASTER PAYMENTS, SIMPLER EXPERIENCE
NEW FEATURE / IMPROVEMENTS: We are excited to introduce new features and improvements that make the BillPay portal faster, easier, and more intuitive. These updates streamline the payment process, reduce steps, and improve the overall user experience. FEATURE OVERVIEW: Smarter, faster payments: Guest and registered users can now complete payments more quickly with auto-populated billing […]
BILLPAY PAYMENT PORTAL FEATURE ENHANCEMENTS
NEW FEATURE / IMPROVEMENTS: BillPay Terms of Use Updated to Include Error Resolution Practices Real-Time Payment Updates When Your Payors Complete a Scheduled Payment Enhanced AutoPay Management and More Options for You and Your Payors BillPay Terms of Use (TOU) Updated to Include CSG Forte’s Error Resolution Practices We are pleased to announce an […]
Refined Refund Handling in Dex for Better Security
We are excited to announce improvements to the refund and reverse process in Dex, designed to enhance your experience and add an extra layer of security. NEW FEATURE / IMPROVEMENTS: Editable Service Fee for Reversals/Reverses: Service Fees are fees paid to Forte to process the transaction and cover the associated costs. You can now have […]
PAYOR FEEDBACK SURVEY NOW AVAILABLE ON YOUR PAYMENT PORTAL
The new Payor Feedback Survey is now live on the BillPay Payment Portal, enabling structured feedback collection directly from users. NEW FEATURE / IMPROVEMENTS: PAYOR FEEDBACK SURVEY ON YOUR PAYMENT PORTAL This intuitive feedback form enables payors to easily rate their payment experience and provide optional, open-ended feedback immediately after completing a transaction. The collected […]