| Release Notes
CSG Forte release notes is a detailed account of platform features being rolled out for our merchants and partners to advance their technical and industry advantage
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BILLPAY PAYMENT PORTAL FEATURE ENHANCEMENTS
NEW FEATURE / IMPROVEMENTS: BillPay Terms of Use Updated to Include Error Resolution Practices Real-Time Payment Updates When Your Payors Complete a Scheduled Payment Enhanced AutoPay Management and More Options for You and Your Payors BillPay Terms of Use (TOU) Updated to Include CSG Forte’s Error Resolution Practices We are pleased to announce an […]
Refined Refund Handling in Dex for Better Security
We are excited to announce improvements to the refund and reverse process in Dex, designed to enhance your experience and add an extra layer of security. NEW FEATURE / IMPROVEMENTS: Editable Service Fee for Reversals/Reverses: Service Fees are fees paid to Forte to process the transaction and cover the associated costs. You can now have […]
PAYOR FEEDBACK SURVEY NOW AVAILABLE ON YOUR PAYMENT PORTAL
The new Payor Feedback Survey is now live on the BillPay Payment Portal, enabling structured feedback collection directly from users. NEW FEATURE / IMPROVEMENTS: PAYOR FEEDBACK SURVEY ON YOUR PAYMENT PORTAL This intuitive feedback form enables payors to easily rate their payment experience and provide optional, open-ended feedback immediately after completing a transaction. The collected […]
Enhanced Admin Privileges and Credential Management
Product: Dex Version: 1.82 Feature Overview: Multi Factor Authentication – enhancements Transmitter credentials New Feature / Improvements: Admins can change phone numbers in Dex profile for their org users Going forward Admins of Merchant, Enterprise, or Partner organizations can edit phone numbers for other Dex users within their organization, so your staff is able to […]
BILLPAY PORTAL IS INTRODUCING MULTI-FACTOR AUTHENTICATION AND ENHANCING ITS PASSWORD POLICY
BillPay Portal is introducing Multi-Factor Authentication (MFA) and enhancing the password policy to better protect your users’ information and keep the platform up to date with security standards. NEW FEATURE / IMPROVEMENTS: New Feature: Multi-Factor Authentication (MFA) From now on your payers will be prompted to enroll in MFA. They can enroll their phone number […]
Upgraded Transaction Tools in Dex: Daily Summaries, New Fields, and Smarter Notifications
New Feature / Improvements: Daily Summary in Export Transactions: The export transaction feature has been upgraded to include daily summary of transactions, making it easier to reconcile received transactions daily. Key Features: · Daily and Overall Summaries: Add both daily and overall summaries for a defined timeframe, covering one or multiple locations. · Printable Format: […]