| Release Notes

CSG Forte release notes is a detailed account of platform features being rolled out for our merchants and partners to advance their technical and industry advantage

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CSG Forte Engage Enables Customers to Pay Bills the Way They Want

FORT WORTH, TX, Sept. 12, CSG Forte, a CSG® (NASDAQ: CSGS) company and a leader in complete and customizable digital payments, today launched CSG Forte Engage. A multi-channel, no-code payment solution, CSG Forte Engage puts the power into the hands of the customer to pay when they want, how they want. With CSG Forte Engage, […]


MERCHANT SERVICES New Feature / Improvements:  *NEW* Virtual Terminal Reports in Dex *NEW* Auto Daily Reports in Dex *NEW* Text to Pay Report Enhancements Transaction Download New Field: Routing Transit Number Payment Status Notification: Enhancement to Locations displayed New Feature / Improvements:   *NEW* Virtual Terminal Reports in Dex Want to download the Virtual Legacy Reports […]

Effectively managing disputes

Effective date: Reminder The Disputes Best Practices Guide, available through the Business Track® portal, includes response templates to leverage when creating dispute responses. The guide organizes templates by category, and it supplies a sample of convincing evidence. Failing to effectively respond to disputes could result in: • The inability to challenge the dispute with proof […]

Mastercard standards for checkout sound and animation

Effective date: February 7, 2023, and August 7, 2023 Mastercard is adding standards around the use of the Mastercard checkout sound and animation to the Mastercard Rules and to the Mastercard Brand Center. The standards will require that if any sound and/or animation associated with another payment option is enabled on a point-of-sale (POS) terminal […]

Mastercard Account Level Management Product Graduation Plus

Effective date: Informational Account Level Management (ALM) Product Graduation Plus allows issuers the flexibility of migrating cardholders to card programs that are right for the cardholder as their lifestyle needs and preferences change, without changing the 16-digit Primary Account Number (PAN). Participating issuers with actively registered accounts will receive differentiated interchange rates for transactions processed […]

Mastercard revises standards for “No cardholder authorization” disputes

For: Merchants processing merchant-initiated transactions Effective date: April 14, 2023 To challenge a dispute chargeback on a merchant-initiated transaction (MIT) with reason code 4837 (No Cardholder Authorization), a merchant may provide authorization data from a previous transaction that the cardholder conducted at the merchant as compelling evidence of the cardholder’s participation in the disputed transaction. […]


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