| Release Notes
CSG Forte release notes is a detailed account of platform features being rolled out for our merchants and partners to advance their technical and industry advantage
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BILLPAY PORTAL UPDATES: FASTER PAYMENTS, SIMPLER EXPERIENCE
NEW FEATURE / IMPROVEMENTS: We are excited to introduce new features and improvements that make the BillPay portal faster, easier, and more intuitive. These updates streamline the payment process, reduce steps, and improve the overall user experience. FEATURE OVERVIEW: Smarter, faster payments: Guest and registered users can now complete payments more quickly with auto-populated billing […]
Dex Release: Improvements to Reporting, Receipts, and Notifications
New Feature / Improvements: This release introduces enhancements across Dex, Webtools, Notifications, and PayPal integrations, focusing on transaction visibility, reporting accuracy, compliance readiness, and overall system reliability. FEATURE OVERVIEW: Improved Visibility: Authorized partners now have consistent access to merchant invoices, whether uploaded manually or via automated monthly processes. Accurate funding and payouts: Funding and payout […]
Account Updater Enhancements: Expanded Support for Gateway Merchants
New Feature/Improvements: This release expands Account Updater (AU) to support Gateway Merchants. Previously, Account Updater was available only to Acquired Credit Card Merchants. With this enhancement, Gateway Merchants who process card transactions through other Payment processors can enroll in Account Updater while continuing to work with their existing processor. Gateway Merchants can now benefit from […]
DEX UPDATES: NSF RECOVERY REPORTING – ENHANCED VISIBILITY FOR MERCHANTS
New Feature/Improvements: This release introduces a dedicated NSF Recovery Report in the DEX portal, providing users with clearer visibility into NSF (Non-Sufficient Funds) transactions and recovery attempts. Note: This feature is available only to merchants who are enabled for NSF Recovery services. FEATURE OVERVIEW: New NSF Recovery tab in the Reports section Downloadable Excel report […]
BillPay Enhancements: Introducing Login with OTP and UI Improvements
New Feature/Improvements: This release brings significant enhancements to the login experience, including the introduction of One-Time Passcode (OTP) login and several interface improvements aimed at providing a more seamless user experience. FEATURE OVERVIEW: One-Time Passcode Login: Users can now log in using a secure OTP sent to their email. Reset Password Screen Enhancements: Buttons repositioned […]
Dex Release: Enhancements to Transactions, Reporting, Receipts, and Notifications
New Feature / Improvements: This release introduces functional and user interface improvements in transaction reversals, reporting, bulk customer import, receipt printing, and payment notifications. FEATURE OVERVIEW: Reverse transactions: Clearer interface and service fee reversal options. Reporting enhancements: xData 5–9 fields added to reports. Receipt and Printing improvements: One-page printing and consistent formatting. Mass Customer Import: […]