BILLPAY PAYMENT PORTAL FEATURE ENHANCEMENTS

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NEW FEATURE / IMPROVEMENTS:

 

BillPay Terms of Use (TOU) Updated to Include CSG Forte’s Error Resolution Practices

We are pleased to announce an important update to the Terms of Use (TOU) within the BillPay portal. This enhancement is designed to provide greater clarity and transparency for all users during payment processes.

Business Impact and Benefits:

The updated Terms of Use now explicitly include information about CSG Forte’s Error Resolution Practices. This update offers the following benefits:

  • Increased Transparency: Users are now clearly informed payment error handling, at crucial steps in their registration and payment journeys. This aims to build trust and reduce potential confusion.
  • Enhanced Compliance: This update ensures comprehensive legal transparency, supporting regulatory compliance standards for payment processing.

Feature Overview

This revised Terms of Use information is seamlessly integrated and presented in the following key user flows:

  • Terms of Use during the payment process
  • Terms of Use when creating a new portal account
  • Terms of Use in Schedule Payment Flow
  • Terms of Use in AutoPay Flow

This update reflects our ongoing commitment to providing a secure, transparent, and user-friendly BillPay experience.

 

Real-Time Payment Updates When Your Payors Complete a Scheduled Payment

We have enhanced the Payment Portal to display real-time updates when your payors complete a scheduled payment.

Business Impact and Benefits:

When a payor sets up and processes a scheduled payment, the outstanding balance is now updated instantly in the Payment Portal.

Feature Overview:

This improvement ensures that payors always see their most current outstanding balance, which:

  • Reduces the incidence of duplicate payments
  • Minimizes payment-related support queries for your team
  • Diminishes reconciliation efforts for your accounting departments
  • Fosters enhanced financial accuracy for your business
  • Contributes to improved payor satisfaction and trust, strengthening your relationships with your customers.

This feature is part of our continued efforts to deliver a transparent and dependable payment experience.

 

Enhanced AutoPay Management and More Options for You and Your Payors

We have introduced new AutoPay enhancements to give you and your payors greater control and convenience within the BillPay Portal.

Feature Overview:

  • Direct AutoPay Control: Merchant Admins can now disable AutoPay directly from Dex, allowing quick adjustments to active enrollments based on customer needs, enhancing your operational efficiency and responsiveness.
  • Expanded Payment Options: A new option, ‘Due Amount Plus Other Amount’, is now available. This allows customers to pay more than their minimum due amount, enabling faster collections and personalized payment strategies.
    • To activate this new AutoPay option, please reach out to your Account Manager or submit a support ticket.