BILLPAY PORTAL IS INTRODUCING MULTI-FACTOR AUTHENTICATION AND ENHANCING ITS PASSWORD POLICY

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BillPay Portal is introducing Multi-Factor Authentication (MFA) and enhancing the password policy to better protect your users’ information and keep the platform up to date with security standards.

NEW FEATURE / IMPROVEMENTS: 

New Feature: Multi-Factor Authentication (MFA) 

From now on your payers will be prompted to enroll in MFA. They can enroll their phone number to verify their identity before accessing or creating a Portal account.

MFA is optional, and your customers can skip MFA enrollment or deactivate the option whenever they want from Portal settings.

Improvement: Password Rules

CSG Forte is enhancing BillPay Portal’s password rules, allowing your Portal to remain PCI-compliant. Changes involved:

  • Password length – Passwords length is updated from 8 to 14 characters
  • Users will be prompted to change their password every 60 days
  • Last 5 Passwords will not be allowed to be repeated as a new password

Improvement: Others – Text-to-Pay option on BillPay Portal Homepage

If you’ve signed up for Text to Pay, your users will see an option on the BillPay Portal homepage to subscribe and receive payment reminders you’ve set up on Dex.