Check21

How Check21.Com Uses CSG Forte Verify To Decrease Return Ratios And Combat Fraud

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Products used: CSG Forte Verify | ACH | REST API

A problem and a solution: ACH processing and fraud

Merchants and banks contact Check21.com, LLC when they need a gateway technology to capture, verify, and submit ACH and X9.37 (“Check 21”) files. However, Check21.com’s clients were plagued by the industry-wide problem of check and ACH fraud. To help give their clients better protection and reduce return ratios, Check21.com partnered with CSG Forte

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The Challenge

Account instability inundated banks and merchants who were in need of Check21.com’s services. To combat this, Check21.com searched for a verification service that would reduce return ratios and alleviate the burden of fraud.

"SOME OF OUR CLIENTS HAVE SEEN RETURNS REDUCTION UP TO 20%."

Ido Meros, Senior Vice President Of Check21.Com

Why CSG Forte

The solution to Check21.com’s client account instability issue was found in CSG Forte Verify, our check verification solution. A majority of Check21.com’s customers were accepting both ACH and physical checks without using verification services, which led to an increase in returns.

How CSG Forte Helped

In the years since integrating with CSG Forte’s product suite, Check21.com has been able to benefit from CSG Forte’s easy integration and scalable software solutions.

  • Easy integration: The set up process took only two weeks, from application to production.
  • Measurable results: Some Check21.com clients have seen a returns reduction of up to 20%.
  • Scalable solutions: CSG Forte’s solutions have grown and offered more capabilities to match Check21.com’s needs.
  • Competitive edge: “At times, verification is the key component in our sales process,” Check21.com President Ido Meros says.

Conclusion

“As Check21.com has evolved, so too has our technology. Knowing that CSG Forte has evolved with us by updating their platform, increasing their verification coverage, and (most importantly) ensuring the results received are correct has been a key growth contributor!” said Meros.

“There aren’t many companies that utilize the same vendor for more than 8 years,” Meros says. “There is a reason this has occurred with us in CSG Forte’s case. Relationship is key.”

Couldn’t agree more.

Summary

The partnership between Check21.com and CSG Forte has greatly reduced the burden of fraud plaguing the industry.

Highlights

  • CSG Forte’s verification service reduces fraud.
  • Returns reductions of up to 20% have been measured.
  • Our scalable solutions have continued to meet Check21.com’s growing needs.

Complete flexibility

  • CSG Forte Verify
  • ACH
  • REST API

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