DEX UPDATES: NSF RECOVERY REPORTING – ENHANCED VISIBILITY FOR MERCHANTS

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New Feature/Improvements:

This release introduces a dedicated NSF Recovery Report in the DEX portal, providing users with clearer visibility into NSF (Non-Sufficient Funds) transactions and recovery attempts.

 Note: This feature is available only to merchants who are enabled for NSF Recovery services.

FEATURE OVERVIEW:

  • New NSF Recovery tab in the Reports section
  • Downloadable Excel report with detailed NSF transaction insights
  • Improved data accuracy for representment tracking and reconciliation

NSF Recovery Report

Users can now view all NSF transactions and the latest representment activity in a single, consolidated report.

Benefits to Users

  • Faster access to accurate NSF reattempt data
  • Reduced manual investigation and reporting effort
  • Better visibility into recovery outcomes and operational impact

Key Capabilities:

  • Track NSF transactions, reattempts, and recovery outcomes
  • Filter results by:
    • Date Range, select up to 366 days within a 2-year lookback
    • Location(s), choose one or multiple merchant locations
  • Export complete results in an Excel file

 Note: The selected date range applies to the original transaction date.

 Report Fields Include:

  •  Transaction details (ID, dates, amounts)
  • Customer and billing information
  • Bank routing + last 4 of account number
  • Settlement details and response codes
  • Representment history:
    • Number of Times Represented
    • Last Representment Received Date
    • Last Representment Settlement Date
    • Response Code & Description

This enhancement empowers merchants with clearer insights, streamlined reporting, and greater control over NSF recovery operations.