Category: Release Notes

DEX UPDATES: NSF RECOVERY REPORTING – ENHANCED VISIBILITY FOR MERCHANTS

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New Feature/Improvements:

This release introduces a dedicated NSF Recovery Report in the DEX portal, providing users with clearer visibility into NSF (Non-Sufficient Funds) transactions and recovery attempts.

 Note: This feature is available only to merchants who are enabled for NSF Recovery services.

FEATURE OVERVIEW:

  • New NSF Recovery tab in the Reports section
  • Downloadable Excel report with detailed NSF transaction insights
  • Improved data accuracy for representment tracking and reconciliation

NSF Recovery Report

Users can now view all NSF transactions and the latest representment activity in a single, consolidated report.

Benefits to Users

  • Faster access to accurate NSF reattempt data
  • Reduced manual investigation and reporting effort
  • Better visibility into recovery outcomes and operational impact

Key Capabilities:

  • Track NSF transactions, reattempts, and recovery outcomes
  • Filter results by:
    • Date Range, select up to 366 days within a 2-year lookback
    • Location(s), choose one or multiple merchant locations
  • Export complete results in an Excel file

 Note: The selected date range applies to the original transaction date.

 Report Fields Include:

  •  Transaction details (ID, dates, amounts)
  • Customer and billing information
  • Bank routing + last 4 of account number
  • Settlement details and response codes
  • Representment history:
    • Number of Times Represented
    • Last Representment Received Date
    • Last Representment Settlement Date
    • Response Code & Description

This enhancement empowers merchants with clearer insights, streamlined reporting, and greater control over NSF recovery operations.

BillPay Enhancements: Introducing Login with OTP and UI Improvements

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New Feature/Improvements:

This release brings significant enhancements to the login experience, including the introduction of One-Time Passcode (OTP) login and several interface improvements aimed at providing a more seamless user experience.

FEATURE OVERVIEW:

One-Time Passcode Login

  • This simplified login option provides a secure, password-free way to access your account.
  • The OTP is sent to the user’s registered email address, making it a quick and reliable authentication method.

Reset Password Screen Improvements

  • Buttons have been repositioned for improved user experience.
  • Instructions have been updated for better clarity, making it easier for users to reset their password without confusion.

“Add More Bills” Button

  • The new button, located on the cart page, allows guest users to easily return to the Bill Search screen and add additional bills.
  • This enhancement streamlines navigation and simplifies the bill addition process.

Dex Release: Enhancements to Transactions, Reporting, Receipts, and Notifications

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New Feature / Improvements:

This release introduces functional and user interface improvements in transaction reversals, reporting, bulk customer import, receipt printing, and payment notifications.

FEATURE OVERVIEW:

Enhance Reverse Transaction

  • Improved interface with clearer warnings for credit vs. debit reverse transactions.
  • For merchants using the Service Fee model:
    • Service fee can be reversed independently of the transaction amount.
    • A confirmation dialog appears when reversing with a service fee to reduce errors.

Reporting Enhancements

Merchant-defined fields (xData 5–9) are now included in:

  • Dex Auto Daily Report
  • Export Transaction Report from Dex (displayed as Data Label 5–9, by default).

Receipt & Printing Improvements

  • One-page printing (CTRL+P): All transaction details and line items now print on a single page while using the browser.
  • Consistent formatting:
    • Correct account types (Savings vs. Checking) are displayed in eCheck receipts.
    • Updated capitalization for readability in receipts (for example, “eCheck sale” instead of “ECHECK SALE”).
    • Receipts now display the correct time zone.

Mass Import Customer

  • Dex now supports importing customers and payment methods in bulk.
  • Only merchant administrators and Forte employees can perform this action.

Payment Notifications

  • Force eCheck transactions are now fully included in payment status notifications.
  • Upcoming schedule notifications now include the Schedule Created event details in the email notifications.

IMPROVED DIRECT RECOVERY REPORTS WITH NSF FEE INSIGHTS

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NEW FEATURE / IMPROVEMENTS:

We are pleased to announce an update to Direct Recovery reporting that provides greater visibility into Non-Sufficient Funds (NSF) fee collection.

NEW FIELD ADDED TO FUNDED ITEM AND RECEIVED ITEMS DETAILS REPORTS

If you use the Direct Recovery (DR) Portal, you will now see new columns in both the Funded Item Details Report and the Received Items Details Report. These updates give you clearer insight into NSF fee activity.

Funded Item Details Report:

  • “Fee Coll?” Column: This new column clearly indicates whether the NSF fee was successfully collected for a transaction.
    • A “Y” will appear if the fee was collected.
    • The field will remain blank for unsuccessful collection attempts.
  • “Fee amount” Column: This column clearly shows the dollar amount of the NSF fee collected. This field is blank if no fee was collected.

Received Items Details Report:

  • “Fee amount” Column: This column shows the dollar amount of the NSF fee collected for each transaction.
    • This field is blank if no fee was collected.

Note: These updates are available to all Direct Recovery merchants. They apply only to the detailed reports. Summary reports are not affected.

BILLPAY PORTAL UPDATES: FASTER PAYMENTS, SIMPLER EXPERIENCE

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NEW FEATURE / IMPROVEMENTS: 

We are excited to introduce new features and improvements that make the BillPay portal faster, easier, and more intuitive. These updates streamline the payment process, reduce steps, and improve the overall user experience.

FEATURE OVERVIEW:

  • Smarter, faster payments: Guest and registered users can now complete payments more quickly with auto-populated billing information.
  • One-click checkout: If only one bill is found, it is automatically added to the cart, eliminating extra steps.
  • Guest Pay enhancements: A redesigned search results page provides instant confirmation messages and a clear count of bills in the cart.

Smart Auto-Populate for Checkout

The checkout process now includes an auto-populated feature to help customers pay faster. The system now intelligently pre-fills their billing information.

  • Guest users: The system automatically fills in name, address, and postal code based on bill details.
  • Registered users: The system also auto-fills email and phone number from the user’s portal profile.
  • Intelligent logic: The system manages multiple bills and minor variations (such as capitalization) seamlessly. Users can edit information at any time.

Single-Bill Auto-Add to Cart

When a payer searches for a bill and only one standard bill is found, the system now automatically adds it to the cart. This eliminates extra clicks and speeds up checkout.

Note: This feature applies only to single, standard bills. It does not apply to multiple bills, grouped bills, PDF views, or cases that require specific payment calculations.

The bill search results page has been redesigned for better clarity and efficiency.

  • Cart bill count: Displays a real-time count of bills in the cart.
  • Instant confirmation: Provides clear messages when bills are added or removed.
  • Improved navigation: The Modify Search button is now Search more bills, making it clearer that users can add multiple bills to a single checkout.

BILLPAY PAYMENT PORTAL FEATURE ENHANCEMENTS

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NEW FEATURE / IMPROVEMENTS:

 

BillPay Terms of Use (TOU) Updated to Include CSG Forte’s Error Resolution Practices

We are pleased to announce an important update to the Terms of Use (TOU) within the BillPay portal. This enhancement is designed to provide greater clarity and transparency for all users during payment processes.

Business Impact and Benefits:

The updated Terms of Use now explicitly include information about CSG Forte’s Error Resolution Practices. This update offers the following benefits:

  • Increased Transparency: Users are now clearly informed payment error handling, at crucial steps in their registration and payment journeys. This aims to build trust and reduce potential confusion.
  • Enhanced Compliance: This update ensures comprehensive legal transparency, supporting regulatory compliance standards for payment processing.

Feature Overview

This revised Terms of Use information is seamlessly integrated and presented in the following key user flows:

  • Terms of Use during the payment process
  • Terms of Use when creating a new portal account
  • Terms of Use in Schedule Payment Flow
  • Terms of Use in AutoPay Flow

This update reflects our ongoing commitment to providing a secure, transparent, and user-friendly BillPay experience.

 

Real-Time Payment Updates When Your Payors Complete a Scheduled Payment

We have enhanced the Payment Portal to display real-time updates when your payors complete a scheduled payment.

Business Impact and Benefits:

When a payor sets up and processes a scheduled payment, the outstanding balance is now updated instantly in the Payment Portal.

Feature Overview:

This improvement ensures that payors always see their most current outstanding balance, which:

  • Reduces the incidence of duplicate payments
  • Minimizes payment-related support queries for your team
  • Diminishes reconciliation efforts for your accounting departments
  • Fosters enhanced financial accuracy for your business
  • Contributes to improved payor satisfaction and trust, strengthening your relationships with your customers.

This feature is part of our continued efforts to deliver a transparent and dependable payment experience.

 

Enhanced AutoPay Management and More Options for You and Your Payors

We have introduced new AutoPay enhancements to give you and your payors greater control and convenience within the BillPay Portal.

Feature Overview:

  • Direct AutoPay Control: Merchant Admins can now disable AutoPay directly from Dex, allowing quick adjustments to active enrollments based on customer needs, enhancing your operational efficiency and responsiveness.
  • Expanded Payment Options: A new option, ‘Due Amount Plus Other Amount’, is now available. This allows customers to pay more than their minimum due amount, enabling faster collections and personalized payment strategies.
    • To activate this new AutoPay option, please reach out to your Account Manager or submit a support ticket.

Refined Refund Handling in Dex for Better Security

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We are excited to announce improvements to the refund and reverse process in Dex, designed to enhance your experience and add an extra layer of security.

NEW FEATURE / IMPROVEMENTS: 

Editable Service Fee for Reversals/Reverses:

Service Fees are fees paid to Forte to process the transaction and cover the associated costs. You can now have the flexibility to not reverse the service fee when processing a refund. This gives you more control over how adjustments are handled.

This update is part of our ongoing commitment to making Dex more intuitive, reliable, and secure for all users.

PAYOR FEEDBACK SURVEY NOW AVAILABLE ON YOUR PAYMENT PORTAL

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The new Payor Feedback Survey is now live on the BillPay Payment Portal, enabling structured feedback collection directly from users.

NEW FEATURE / IMPROVEMENTS: 

PAYOR FEEDBACK SURVEY ON YOUR PAYMENT PORTAL

This intuitive feedback form enables payors to easily rate their payment experience and provide optional, open-ended feedback immediately after completing a transaction. The collected data will be instrumental in identifying areas for improvement within the payment process, enabling us to continuously optimize the experience for all users.

Key Benefits:

  • Streamlined Payments: Facilitate a smoother and more efficient payment process by identifying and addressing friction points based on direct payor feedback.
  • Improved Customer Retention: Enhance the overall payment experience, contributing to increased customer satisfaction and repeat business.

This feature is automatically enabled and requires no action from your side. We are committed to continuously evolving our platform to meet your and your customers’ needs.

 

Enhanced Admin Privileges and Credential Management

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Product: Dex

Version: 1.82

Feature Overview:

  • Multi Factor Authentication – enhancements
  • Transmitter credentials

New Feature / Improvements:

Admins can change phone numbers in Dex profile for their org users

Going forward Admins of Merchant, Enterprise, or Partner organizations can edit phone numbers for other Dex users within their organization, so your staff is able to get quick and easy access to Dex.

  • Navigate to the Users module, select the user for whom phone number needs to be edited, and follow the steps to update their phone number.
  • As always, security of our merchant and partner account is a top priority for us. Admins will be requested to validate themselves, before they can edit the phone number for another user.

 

Merchant and Partners’ admins can access Transmitter Credentials

Users with relevant permissions in the Partner and Merchant organizations can now access Transmitter credentials in Dex.

  • Go to the Location module in Dex and select the desired location.
  • Navigate to the Credentials tab to access Transmitter credentials.
  • If needed, users can also regenerate new credentials directly from the platform.

BILLPAY PORTAL IS INTRODUCING MULTI-FACTOR AUTHENTICATION AND ENHANCING ITS PASSWORD POLICY

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BillPay Portal is introducing Multi-Factor Authentication (MFA) and enhancing the password policy to better protect your users’ information and keep the platform up to date with security standards.

NEW FEATURE / IMPROVEMENTS: 

New Feature: Multi-Factor Authentication (MFA) 

From now on your payers will be prompted to enroll in MFA. They can enroll their phone number to verify their identity before accessing or creating a Portal account.

MFA is optional, and your customers can skip MFA enrollment or deactivate the option whenever they want from Portal settings.

Improvement: Password Rules

CSG Forte is enhancing BillPay Portal’s password rules, allowing your Portal to remain PCI-compliant. Changes involved:

  • Password length – Passwords length is updated from 8 to 14 characters
  • Users will be prompted to change their password every 60 days
  • Last 5 Passwords will not be allowed to be repeated as a new password

Improvement: Others – Text-to-Pay option on BillPay Portal Homepage

If you’ve signed up for Text to Pay, your users will see an option on the BillPay Portal homepage to subscribe and receive payment reminders you’ve set up on Dex.