A new email notification is available for your customers to subscribe to in the BillPay Portal.
Let us look into this new feature in detail in the following section.
NEW FEATURE / IMPROVEMENTS:
*NEW* account balance email notification
Registered customers can opt-in to receive email notifications whenever there is an update to their account balance, helping them to stay informed about any changes in their bill amount. This notification is received when an update is made to the account balance.
No default selection is made for the notification, so the user has the option to opt-in to any notification they want to receive.
How to enable it? Registered users should log in to their account, go to Settings > Notifications > Account (Billing)
They should turn on the toggle for “Get notified when an update is made to the account balance”.
New notification screenshot:
Transactions, Notifications, and Schedules Improvements in Dex
Posted on
MERCHANT SERVICES
New Feature / Improvements:
*NEW* View by Upcoming Schedules
*NEW* Additional Fields in Adding Schedules
*NEW* Summary in Transaction Download
*NEW* Wallet Payments in Dex
Enhancements
Updates to Payment Status Notifications
New fields in
Transaction Receipts
Maximum allowed templates enhancements in Transaction Download
Response type in Transaction Details
Freshdesk Requests
Bugs Fixes
Team:
Dexiles
Product:
Dex Dexiles R1.71 (06/06/2023)
New Feature / Improvements:
*NEW* View by Upcoming Schedules
Want to see the upcoming schedules? You can easily do it by clicking in the ‘Schedules’ section of Dex.
Select ‘View by upcoming schedule’ in Schedules and select up to 15 days in future.
*NEW* New Fields in Schedules Download
You can now download the upcoming schedules data or the upcoming payments data by clicking in the Download arrow in the ‘Schedules’ section of Dex.
The fields on the download depend on the type of download you select, there are new fields included in the download to improve the track and reporting:
Fields in Schedules:
Date Created, Company Name, First Name, Last Name, Customer Token, Status, Method, Account Type, Frequency, Schedule Type, Location Id, Location Name, Next Transaction, Next Transaction Amount, Schedule Id, Consumer ID, Consumer Order ID, Wallet ID, Card Expiration Date, Quantity, Last Transaction, Last Transaction Amount
Fields in Upcoming schedules payment:
Date Created, Company Name, First Name, Last Name, Customer Token, Status, Method, Account Type, Frequency, Schedule Type, Location Id, Location Name, Next Transaction, Next Transaction Amount, Schedule Id, Consumer ID, Consumer Order ID, Wallet ID, Card Expiration Date, Debit or Credit, Entered By
*NEW* Additional Fields in Adding Schedules
You can now add custom info in Order ID and Wallet ID to scheduled transactions. This will be visible in the future transaction download for easy reporting and tracking.
*NEW* Summary in Transaction Download
Want to quickly grasp the transaction data? Include summary info along with the detailed transaction when you download transaction data from Dex. The summary tab summarizes the data in the file in an easy to read format and eliminates the user having to manually summarize the data in the file.
Simply select ‘Include Summary’ when you download the transaction data. This is available only in .xlsx format.
*NEW* Wallet Payments in Dex
Dex now supports Wallet Payments. Users can easily find a payment made with using the A new filter, ‘Wallets’ in the Transaction Datagrid. has been added to “More Filters” on the transaction datagrid. This new feature allows users to quickly filter on Apple Pay and Google Pay transactions.
To make it quicker to identify if a transaction was created using a digital wallet, Apple Pay and Google Pay logos have been added to the payment status notifications and to the payment status notification receipts that can be attached to the notifications.
The Google Pay logo has been added to the Dex transactions receipts in support of the Google Pay release. Merchants enabled for Google Pay will see the logo on receipts from Dex.
Transaction Receipts in Dex and in customer notification will show Google Pay and Apple Pay logo for you and your customer to identify a transaction as a wallet transaction.
Enhancements
Updates to Payment Status Notifications
Trying to create a notification for all Locations? We’ve made it easy to select/unselect all locations with a single click.
Users can now immediately see the logo that they uploaded to be included in the notification.
New fields in Transactions Receipts
New informative fields have been added to receipts to make finding bill to and ship to email addresses and phone numbers easier. The Bill to email address, Bill to phone number, Ship to email address and Ship to phone number have been added to the Receipt tab and the Detailed print receipt in Dex.
Maximum allowed templates enhancements in Transaction Download
Updates to the transaction datagrid download feature make for a better user experience when saving templates and downloading data. Download messaging improvements warn the user when the maximum allowable number of templates have been saved so that the user is aware that if they wish to save another template, they must delete one of the existing templates.
Response type in Transaction Details
Response Type has been added to the Bank Account Owner Verification – Authenticate Transaction Detail screen. The response type will display the match response.
Freshdesk Requests
Void and Declines Transactions removed from the total in the Autodaily report.
The received items summary tab in the Autodaily reports included the void and decline totals in the Received Items-All Methods and CC Methods Tallies columns and were included in the sub-totals and grand totals making it difficult for the merchant to balance to the report. To resolve this issue, the decline and void totals have been removed from these columns in the reports.
Editing the wording “+ Charges may apply” in the custom payment status notification.
At the request of merchants, the wording “+ Charges may apply” has been added to the Schedule Created notification template. This wording can be removed from the template when creating or editing the template. Templates created prior to releasing this improvement will not contain the new wording.[CK3] [EM4]
Reminder Email for disputes in status “Documents Needed.”
Merchants reported that they were missing the step to set the dispute to Submit for Review after submitting dispute documents, causing the merchant to lose disputes. A disputes reminder has been created to remind the merchant of the dispute process if it remains in a Documents Needed status for 5 days and again at 9 days.
Permissions for displaying the performance dashboard in the Home Page
Many merchants have expressed concern over their employees having access to the performance charts on the organization home page in dex. A new permission (Dashboard|View Dashboard) has been created to control a users ability to view the organization homepage charts. All users currently have the permission to view the performance charts on their organizations homepage. Merchants that want to remove access to the performance charts should create a Freshdesk ticket to request a custom role.
When a user status is changed from suspended to deleted, Dex was not removing the user id from the standard notifications distribution list. The user continued to receive the notifications even though their user id status had been set to deleted. Dex will now remove the username from the notifications list when a user id status is set to “Deleted” so that email notifications will no longer be sent to the deleted users email address.
Payment Status Notifications
Users are now able to click the cross on the drag and drop fields to remove the field from the notifications thus eliminating the need to drag it out of the notification.
Eliminated the break when manually adding email addresses to custom notifications.
Active File Delivery
Using the up and down arrows to move the order of the fields during the AFD report set-up no longer results in the previous field being copied.
Reverse Amount
The issue with the reverse transaction modal not saving the correct reversal amount has been addressed with this release. The reversal amount is being saved correctly.
We are excited to announce that Application status notifications are now available for all your merchant applications.
From Submitted to Pending to Enrolled, you and your merchants can get notified instantly as the application rolls through different stages. We’ve even added notification to let you know when one of our Risk Analyst adds a note/comment in your merchant application. And to make it personalized, your logo can be included in the notification.
Enabling the notification lets you and your merchant stay on top of the application approval process and allows you/your merchant to respond quickly for any additional information requested by Forte.
Notifications are available for the following statuses:
Submitted
Approved
Declined
Enrolled
Pending
Recalled, and
Rejected.
Just reach out to your Account Manager to turn ON application notifications for your portfolios. Make sure to let your AM know who to send the notification to and to include your logo.
*NEW* Application Status Notification Webhooks
Webhooks are now available to receive notification on the different application statuses.
Configuring a webhook to receive notifications will allow your Web/mobile Applications to instantly notify your merchants on the status of the merchant application.
Login to your dex account and go to Developers/Webhooks to add new Webhook for application notification.
Enhancements
Search a Portfolio by Name
We’ve made it easier to find your portfolio by name in the organization details screen. Simply search by name in the Organizational detail screen/Portfolios Tab and pick and choose the one that matches to see your Buy Rates, Rate Plans, Sales rep and more. This was requested via FD744779
Bugs
Users who previously were not able to submit applications with the word “box” in the street name are now able to submit the application.
Users applying numerous filters to a datagrid was causing the datagrid to crash with no explanation to the user as to why, leading to an unacceptable user experience. When the filters applied to the MSA, Rate Plans or Payfac datagrids reach the maximum limit of 2048 characters, a new warning message will advise the user to reduce the number of filters applied to the datagrid.
Bill Pay 2.0 | Release Notes
Posted on
New Features/Improvements
Custom scheduled payments
Released the ability to set up a custom scheduled payment in the BillPay Portal.
When scheduling a payment in the BillPay Portal, customers will have the “custom” schedule type available.
Customers should select the payment method, enter the number of desired payments, select the schedule type as “Custom”, the start date, and the payment amount. Once that information is selected, the payment plan will be displayed.
Customers will be able to modify dates and amounts in the payment plan. The payment amount does not have to be the same, that will depend on the customers’ preference.
Custom schedules should be enabled in dex at the Location level, and within the BillPay tab > Payments and Billing Model > Scheduling > Multiple payments > Custom.
The number of custom payments must be equal or greater than 2, and the maximum number of payments to enable is 24.
BillPay Portal Timeout implementation
Released a session timeout in the BillPay Portal to prevent payments outside of merchant Portal activity windows.
If portal is suspended, user should not be able to perform any activities.
When the user is inactive in BillPay Portal, user will be redirected to home page after 15 mins.
With 15 minutes of inactivity, Portal will display the first session timeout warning screen with two buttons: End session and Get more time.
End session will end the session and redirect the user to home page. And Get more time will get additional time.
If the user does not respond to the first warning screen within 1 minute. After a minute, Portal will display a timeout session window with a single button (ok button) that will take the user to the BillPay Portal home page.
Mobile-friendly cart
Released an improvement to make the cart and the payment center fit better on mobile devices.
Mobile-friendly checkout
Released an improvement to resize the checkout window to properly fit in mobile devices.
Fixes/Corrections
Freshdesk ticket #745984 – Grouping bill
Released fix that will require customers to pay the oldest bills, before the most recent ones in the BillPay Portal in the grouping selection.
A pop-up window will be shown to the customers to communicate that there are older bill item(s) which must be paid in full, before most recent bills can be paid.
Freshdesk ticket #766847 – Future date payments
Released fix that will remove some bills from customers’ cart if the bill presents any update. That will prevent customers from paying bills with a future presentation date.
An alert will be displayed to the customer to indicate that some items have been removed from cart due to bill updates or if payment has already been made.
Scheduled payments login
In some scenarios, customers were unexpectedly logged off from BillPay Portal when trying to schedule a payment. Fix was made.
Kiosk mode non-registration
Released fix to ensure users are unable to register when kiosk mode is enabled.
BillPay shopping cart removed bills
Released fix to stop some bills from being removed from the cart when landing/refreshing the BillPay Portal and Payment Center.
Checkout fixes
Released fix to prevent the scroll down from overlapping text in checkout window for some devices.
Released fix to stop buttons from overlapping In BillPay checkout screen for some specific devices.
WALLET PAYMENTS
Posted on
RELEASE DATE: JANURARY 12, 2022
NEW FEATURES/IMPROVEMENTS
WALLET PAYMENTS
Forte Rest API is now certified to handle Apple Pay sale transactions for merchants processing via Fiserv. This is part of CSG Forte’s efforts to provide our merchants with tools to provide exceptional customer experience.
Alternative payment methods, including digital wallets, are experiencing nonstop growth in adoption since the start of the Covid Pandemic, and Apple Pay is the leader in adoption and use. Hence it is the first wallet we are rolling out for our integration methods.
New Rest API enhancements will allow merchants to handle safe and fast payments with Apple Pay for customers paying on mobile and on mac computers enabled for this feature, minimizing the need for typing payment method and contact details.
Dex 1.69 Release Notes (Dexiles and Rule Breakers)
Posted on
RELEASE DATE: December 21st, 2022
Dex 1.69 Release Notes (Dexiles and Rule Breakers)
New Features/Improvements
Transaction Data Grid – Customized Downloads
Released the ability to customize dex downloads from the transaction data grid.
When selecting “Download” from the transaction data grid, the following fields will automatically be set to default in the download template.
Transaction ID
Received
Status
Customer ID
Bill To First Name
Bill To Last Name
Company Name
Wallet ID
Order ID
Amount
Action
Method
Last 4
Authorization Info
Source
Location ID
Users will have the ability to add fields, delete fields and change the field positions in the file prior to executing the download.
Changes made in the Download Transaction File modal will be reflected in the document downloaded
Only the defaulted fields will be included in the download if the user does not make any changes in the modal prior to selecting Download.
Bank Account Owner Verification – Authenticate
Authenticate is a new verification service offered to Forte merchants. This service allows the merchant to verify the Bank Account Owner information prior to sending money to the customer.
Released Bank Account Owner Verification – Authenticate Verification Service will support Buy Rates, Rate Plans, Merchant Applications and Transactions.
Buy Rates
Buy Rates will support the resell of Authenticate
Product Fee codes for Authenticate are as follows:
Authenticate Per Transaction Fee (AUTH)
Authenticate Monthly Fee (AUTHM)
Fee Codes related to Authenticate are commissionable
Authenticate feed codes can be set to 0.00
Users with Permissions to Create/Update/Delete rate plans will have the ability to add/change/remove buy rates associated with Authenticate
Rate Plan
Authenticate can be selected for New and Existing Rate Plans
Rate Plan Create and Update permissions are required for Corporate and Partner level users
A Verification Service checkbox has been designed to include the following services:
Bank Account Status Verification (Note: currently known as Forte Verify which supports Validate and Validate Plus)
Bank Account Owner Verification which will support the new Verification service known as Authenticate
Product Fee Codes will display in the ‘Pricing’ stepper (Step2) of the Rate Plan
Rate Plans can have one of the following combinations for Verification Services including Authenticate
Authenticate Only
Validate and Authenticate
Validate Plus and Authenticate
Validate Only (existing service offered)
Validate Plus Only (existing service offered)
Rate Plans will support the Fee Items, Price, Cost and Estimated Profit Margin. These will display in the ‘Pricing’ tab under the associated sub-section related to the Verification Service which has been selected.
Merchant Applications
Added the ability to select Authenticate on the paper applications
Added the ability to select Authenticate when manually entering a paper application in dex
Merchant Applications that include Authenticate will be set to Review/Pending once the application verification checks are completed
Risk/Underwriting will review and qualify the Merchant for Early Warning services. If approved, the Application will be set to Approved.
At the time of Enrollment, the Fee Codes for the Services included in the Application’s rate plan, will carry forward to the Merchant’s Product Cost table.
Location Detail – Products and Services tab
New section, Bank Account Owner Verification (Authenticate), has been added.
To begin the process of enabling Authenticate, users with permissions can enable the slider in the Bank Account Owner Verification section.
Once the user enables the slider, dex will display a message indicating the next step that is needed to continue with the enablement.
Users with one of the following roles can enable/disable the Authenticate service:
Admin
Accounting Supervisor
Base Accounting
Base Risk
Base Service Desk
Credit Enrollment I
Credit Enrollment Supervisor
Transactions:
Added a new action, Bank Account Owner Verification, to the Add Transaction modal.
Locations with Authenticate enabled can create a “Bank Account Owner Verification” transaction using the Add Transaction modal in Dex when eCheck is selected.
Users are required to enter the bank account owners First and Last name and/or Business Name on the account
The verification request and the response will be based on the first name/last name and or business name combination.
Response codes are MATCH, NO MATCH, CONDITIONAL MATCH & NO INFO status.
Transaction Data Grid:
Additions to the transaction data grid:
New status’ have been added to the status column and the status filter:
In Progress – Conditional Match
Success – Match
Unsuccessful – No Match
No Info
First and Last name and/or Business name verified via the Bank Account Owner Verification transaction will be displayed in the Customer column
N/A will be displayed in the amount column for Authenticate transactions
New P codes for Authenticate have been added to the Bank Account Verification filter
Transaction Details:
The transaction detail page provides the Bank Account Owner Verification details which includes the:
Overall Match
Pre-Auth result and description
Response code and Forte’s description
Individual match results for First name, Last name and/or Business name
Transaction Data Grid Downloads:
The transaction data grid Download file has been updated to include:
Bank Account Owner Verification in the action type column for Authenticate transactions.
First Name and Last Name and/or Business Name verified in the respective columns
Associated P codes will also be displayed in the Bank Account Column.
Authenticate response code descriptions in the response code descriptions column
Webhooks
Bank Account Owner Verification has been added as a selection in the transactions section.
When creating or editing a webhook, Bank Account Owner Verification will automatically be selected when the user selects “All” and will be an optional selection when the user selects “Custom”
The authenticate transaction will return the Action as Authenticate and Type as Transaction. Authenticate in the webhook
Existing webhooks will automatically pick up the selection if “All” has been selected in the transaction section of the webhook.
Applications & Rate Plans – Additional Services
Additional Services have been added as selections to Rate Plans.
Account Updater, Bill Pay and IVR are available in combination with primary services of eCheck and Credit Card.
New sections for Account Updater, Bill Pay and IVR have been added to the Rate Plans pricing screen (step 2) and will display the related Fee Items available for Pricing:
Account Updater – Per Transaction Fee
Account Updater – Monthly Fee
Bill Pay – Per Transaction Fee
Bill Pay – Monthly Fee
IVR – Per Transaction Fee
Existing Forte merchants can request the additional services to be added by submitting a FreshDesk ticket for the services to be added to their MID.
Partners with permissions will have the ability to make updates to their existing Rate Plans and add any of the new additional Services
If Pricing has been set up within the Rate Plan, it will be displayed in the Application Detail > Pricing section
Create/Edit a Rate Plan Draft
Added the ability to create and save a Draft Rate Plan
Dex will allow the user to create a rate plan and save it as a draft version If they are not able to complete it or not ready to activate the rate plan.
Users will have the ability to select the ‘Save and Finish Later’ button while creating a rate plan to save the record in draft mode on step 1 (Portfolio and Services), step 2 (Pricing) and step 3 (Plan Information).
Users must make selections on step one before the Save and Finish Later button will be activated.
When the user selects Save and Finish later
Dex will display the Save Rate Plan as a Draft pop up:
The user can confirm the changes by clicking the SAVE AND CLOSE button on the Rate Plan Draft Pop up or select the DISCARD CHANGES button.
Clicking on the X on the Save Rate Plan Draft Pop up will return the user back to the rate plan create
Users with permissions will have the ability to ‘Continue Creation Process’ by selecting the ‘Actions’ drop-down button on the Rate Plan Details to edit the Draft Rate Plan record from where they left off in the process when the record was saved as a ‘Draft’ Rate Plan.
The Rate Plan Draft can be deleted in the following ways:
Selecting the ellipsis on the Rate Plans data grid
Navigating to the Rate Plan Detail screen and selecting the Actions drop down and Delete
Selecting the Actions drop down and Delete In the Edit Rate Plan screen.
Additional Updates to Rate Plans:
Added the ability to view the profit column as either dollar or percentage on rate plan create/edit.
When the values are displayed in ‘$’, the hyperlink content will display ‘View as Percentage’. Similarly, when values are displayed in ‘percentage, the hyperlink content will display ‘view as dollars’
Added the ability to attach the merchant logo when creating/editing a rate plan in Step 3 (Plan Information) screen by selecting Browse in the Upload your logo box and uploading the image
Added the ability to invite merchants to submit an application when the application is created and activated.
When user clicks on Activate Rate Plan in step 4 of the rate plan creation process.
Dex will display a pop-up indicating that the rate plan has been successfully created along with the ability to send an email inviting merchants to complete an application.
Users will also have the ability to copy the Merchant Application Link and share it directly with Merchants.
Users with permissions, will have the ability to Suspend a Rate Plan.
Suspended status will prevent applicants from completing a merchant application associated with the suspended plan.
The user can exit the Rate Plan Creation Process by selecting the ‘X’ in the top right corner of screen. Users will be given the option to:
Discard Changes to stop the creation/edit of the Rate Plan
Save and Close to save as a Draft rate plan.
Rate Plan Branding
Added the ability to change the logo on the Plan Information screen in the rate plan by selecting the pencil (circular blue icon) in the branding tab available in the right side of the image on the Rate Plan Details screen.
Dex will take the user to Edit Rate Plan, Step 3 (Plan Information) screen to edit and or change the logo.
Dex Portal – New Information Icon
The Information icon previously located in the top right corner of Dex has been replaced with a new info icon located in the bottom right corner, now known as the Resource Center. In the Resource Center, you can find Announcements of new features, documentation, support about existing Dex features, and give feedback about new ideas for improving Dex.
Freshdesk ticket #814770 – Rate Plan
Account Updater has been added as a selection in the rate plan and is available to add per transaction and monthly fees when Card Services-Gateway is selected.
Forte Checkout V2.20 Release Notes
Posted on
(Release Date: 11/03/2022)
Added support for a new language, Canadian French, in Forte Checkout
Canadian merchants, with the legal need to use French, will now be able to present Forte Checkout in Canadian French to accept payments.
French and English are the official languages of Canada, and federal services must be provided in both languages; Beyond that official requirement, French is the mother-tongue of almost 20% of the Canadian Population, making this release an important tool to better serve the Canadian market.
Forte Checkout is now available to be displayed in Canadian French. This feature will allow Canadian merchants to offer French Canadian-speaking customers payment forms that are consistent with their experience on the merchant’s page, by applying the browser language settings to the payment form display.
The support includes all the labels, placeholder texts, and error messages; Security, Privacy and Terms of Service (TOS) documents.
Consistent with Forte Checkout accessibility features (ADA/WCAG Compliant), information in French is available via multiple means, such as alternatives to text. Users can interact with content through a variety of methods, such as a keyboard/screen or keyboard. Forte Checkout displayed in French works across multiple operating systems, browsers (Chrome, Firefox, Edge, Safari), and assistive technologies.
Forte Checkout will be supporting the below-listed features in Canadian French language in upcoming release:
Support for Schedules
Support for Devices
Timeout messages
Dexiles and Rule Breakers Dex 1.66 Release Notes
Posted on
RELEASE DATE: AUG. 29, 2022
New Features/Improvements
Payment Status Notification Receipts
Dex now offers the ability to include a copy of the receipt with payment status email notifications. Users with permissions to create and update notifications can also preview a sample receipt when creating or updating a payment status notification.
The PDF receipt attachment is available for the following notifications:
Sale Approved/Declined,
Refund/Credit Approved
Refund/Credit Declined
Dex 1.65 Release Notes
Posted on
RELEASE DATE: JUNE 8, 2022
New Features/Improvements
Payment Status Notifications
Forte has added a payment status notification feature to Dex to help merchants with the migration from Virtual Terminal (VT) to Dex. Payment status notifications are email notifications that are sent to merchant users and customers if a certain transaction event occurs. Merchants mainly use the notfications to update customers about payment statuses. The notifications are also useful for tracking payment statuses on the merchant side.
Payment status notifications are located in Dex at Manage > Notifications. Users must be at a merchant org level to access the notifications.
A default template is provided and may be customized using drag-and-drop fields. Users can also:
Add a logo to the notification.
Preview the notification.
Return the notification back to the default template.
Delete custom notifications.
Users with permissions can create the following notifications:
Sale Approved
Sale Declined
Refund/Credit Approved
Refund/Credit Declined
Schedule Created
Upcoming Scheduled Payment
Dex users with one of the following roles will be able to create, read, update, and delete custom notifications that have been created for their merchant organization:
Merchant Admin
Merchant Manager
Enterprise Admin
ISV-Support
Dex users with one of the following roles will be able to view custom notifications that have been created for their merchant organization
Enterprise User
Enterprise_View Only
Mechant User
Merchant View Only
Rate Plans
Two new columns were added to the Create Rate Plan template to display portfolio buy rates and the estimated profit margins when a user enters the pricing for fee items.
Added cost (the portfolio buy rate) and estimated profit margin to rate plans (create, edit and rate plan details)
Rate plans will display the portfolio buy rate in the rate plan and will calculate the estimated profica margin as the user enters the price in the rate plan.
The following roles will have visibility to the cost and profit margin columns in the rate plans:
Sales Reps
Sales Managers
Forte employees
Forte Checkout R2.16 Release Notes
Posted on
Release Date: March 22, 2022
New Features/Improvements
Accessibility
Forte Checkout is now Americans with Disabilities Act (ADA) compliant with conformance to Web Content Accessibility Guidelines (WCAG) Section 508. This is part of CSG Forte’s ongoing initiative of being an accessibility mature organization. These guidelines are often required for any ICT (Any technology providing digital content to an end consumer) purchased or sold by the Federal Government.
New UI enhancements means FCO is more perceivable, operable, understandable and robust. Information is available via multiple means, such as alternatives to text, and users can interact with content through a variety of methods. Content is presented so that end users can understand the meaning, and Forte Checkout works across multiple operating systems, browsers, and assistive technologies.
UI updates include clear and concise labels to make it easier for end users to navigate the application, and input validation errors are now displayed in a text format with a red outline on the input field to aid users in understanding exactly what the error is and how to fix it. A timeout warning has been added so users can extend the session. This provides user with more time to read content and perform functions.
BillPay – QR Code for BillPay Portal
Posted on
RELEASE DATE: MARCH 7, 2022
New Features/Improvements
QR Code
Based on the feedback received from the Customer Advisory Board, Forte has implemented a QR code feature that allows government merchants to share the BillPay Portal link with their customers, making it easier for customers to submit payments over the web. Merchants can post a copy of the QR code that enables a merchant’s customers to do contactless payment right from their phones.
Merchants can generate a QR code from their Dex Profile and share it with their customers in print or electronically. Check out a live demo by the product team on an internal video here.
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